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    Join us in redefining what's possible for your brand.

    Chat Solutions

    Explore Postmedia Chat Services and AI Virtual Assistant Solutions. Deliver a better online customer experience 24/7 with Postmedia Chat Solution. Enjoy worry-free chat solutions that meet the needs of your business while building buyer confidence and conversion by providing immediate answers to visitor questions.

    Schedule a Demo
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    Solutions

    We offer a simple, integrated solution that provides value to any businesses. Both our Virtual Assistance Chat and Live Chat: Leads solutions have API integrations to social channels, CRM APIs and dashboards. Studies show Chat is the #1 preferred method of communication for consumers ages 18-49.

    What is Chat?

    Chat is an online solution which allows communication virtually with the ability to get answers for questions with virtual assistance and/or connect to a real person.

    We offer two options within our Chat Solutions: "Live Chat: Leads" and "Virtual Assistance"
     
     
    Live Chat: Leads
    - Increase conversion of traffic into paying customers with better, qualified leads
    - Staffed with real people with a deep understanding of your business and objectives
    - Facebook Messenger integration
    - Google Business Profile Chat
    - SMS Text to Chat
    - API/CRM and Dashboard integration
     
    Virtual Assistance Chat
    - Improves chat conversion and reduces number of anonymous visitors on your website
    - 24/7 lead conversion tool without the cost of a live person
    - Improves response time, reduces delays or quality issues
    - Vital business information captured from website visitors
    - Replicate the behavior and performance of generated chat support through automated question tree
     
    These two options provide you with two different price points and options for support. For more information on Virtual Assistance and all our chat solutions, please use this form to schedule a demo or meeting with our sales team.
     

    Improved Response Time & Information Capture

    Faster response, better data: chat has proven to improve response times and its ability to capture email address, phone numbers.

    Virtual Assistance & Live Chat

    We have two options. Live Chat: Leads allows you to capture vital visitor information and enter a chat when you have staff available

    Instant Chat Online

    Gather the most frequently asked questions that customers have about your business, both online and offline, along with the answers to those questions.

    Chatbot Scripts & Goals

    We'll work with you on scripts and actions. Let's start with answers to frequently asked questions.

    It Starts with a Welcome Call and Goals Discussion

    On the Welcome Call, we’ll spend 45 to 60 minutes defining your Chat objectives, style of communication and overall customer experience goals.

    Submit this form to schedule a demo of our Chat solutions.

    Action Sequences

    Chat allows you to capture vital visitor information and replicate live person activities by automating support with rules and actions.

    Faster Response, Better Data

    Chat has proven to improve response times and its ability to capture email address, phone numbers.

    24/7 Lead Conversion

    Your chat is always on, and the ability to answer common questions, no matter the time of day, is ideal for any business.

    Facebook Messenger Integration

    You can integrate to FB Messenger with our "Live Chat: Leads" solution.

    Start with a Partner Who Understands Chat

    We offer a simple, integrated solution that provides value to any business. Both our Postmedia Chat Services and AI Virtual Assistant solutions have API integrations to social channels, CRM APIs and dashboards. Studies show Chat is the #1 preferred method of communication for consumers ages 18 to 49.

    Facebook Messenger Integration

    Facebook Messenger integration is key for Live Chat especially for B2B buyers. According to Made In Canada's website, FB Messenger has over 22 million users and is Canadians' favourite messenger app. (Oct 2024)

     

    Submit this form to schedule a demo of our Chat Solutions.

    SMS Text to Chat Integration

    It's built into the LiveChat product and we can help with SMS permissions.

    Google Business Profile Chat Integration

    Communicate with Live Chat: Leads through your Google Business Profile page.

    Dashboard Integration

    Integrate to your existing CRM dashboards with APIs. We can help.

    CRM and API Integrations

    Our solution integrates to many CRMs with the use of an API.

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    Contact Us

    Get in Touch

    For 24/7 customer care, you cannot beat website chat solutions. Schedule a demo today.

    Schedule a Demo
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    Why Postmedia

    Postmedia is one of Canada’s largest news networks

    Postmedia is a trusted and reliable network of over 130+ media brands, with outstanding journalism credentials and extensive digital capabilities. We generate an audience of 18.4 million Canadians each month.

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